RotorRC.com will not sell any product to any customer without full warranty support. We are also authorized dealers for everything we sell, so you can expect no hassles when it comes to any warranty issues. RotorRC.com is not a warranty repair center or manufacturer for any of the RC products we sell. Your products are subject to the individual manufacturer's warranty & repair policy. Rotor RC assumes no liability either expressed or implied for any manufacturer defect, or damages as a result of the use or misuse of their products.
Defects found after the product has been installed or has been in use are covered under the explicit terms of the specific manufacturer's warranty and need to be claimed directly with the manufacturer or distributor. These items will be repaired or replaced at the manufacturer’s/distributor’s discretion. If you need any assistance in contacting the manufacturer or are having problems getting your issue resolved, please e-mail us and we will help you get your issues taken care of. Please see our table of manufacturers’ contact information for warranty or RETURN MERCHANDISE AUTHORIZATION (RMA)inquiries. If you do not see the a specific manufacturer listed below, please contact us.
Manufacturer Support #'s
Rotor RC Li-po Battery (90 Day Warranty): Please see below
Futaba: (217) 398-0007. Available Monday-Friday, 8am-5pm CST
Horizon Hobby / JR / E-Flite: 1-877-504-0233
Castle Creations: (913) 390-6939
Align(Assurance RC): (562)-598-4700
Kontronik: (217) 398-0007
FlightPower: (919) 741 6310
Thunder Power: (702) 228-8883
Hitec: (858) 748-8440
Scorpion: 760-468-8838
Neu Motors: 858-674-2250
Thunder Tiger: http://rma.acehobby.com/RMA_Consumer_main.asp Items returned to Rotor RC without a valid RMA # will be refused. Rotor RC Li-po Battery 90 Day Warranty
You must send us your battery (you pay shipping) to us for evaluation. We will make the determination to repair or replace at our discretion based upon our testing. You may be required to pay a portion of the replacement pack, should we determine it was not properly cared for.
Packs that have been abused, over-discharged, neglected, or poorly soldered will not qualify for warranty replacement.
Promo and/or freebies which have be issued at events do not qualify for any warranty services.
