Our most commonly asked questions are posted here.
If you do not see your answer below, please contact us. We will respond to most messages within 24-48 hours during outside of business hours and within 1-4 hours during business hours. Please add us to your safe sender list as we are sometimes unable to respond to automated requests such as those from Earthlink that require us to authenticate our emails to you.
Q: How do I know if a part is really in stock?
We only advertise what we actually have in stock and available to sell immediately. If an item is out of stock, you would not be able to add it to your cart. We do not take backorders and in the unlikely event that an item is out of stock for your order, we will refund you immediately. We can also special order items not seen on our website through all of the RC Hobby distributors. Contact us for more information. Please note special orders must be paid for in advance.
Q: I need to change my order, is it too late?
If you have already received a shipping notice with your tracking number, unfortunately it is too late to change your order at that point and sifting through hundreds of boxes is just not feasible. For Un-Shipped Orders only: If you want to remove something, please contact us via email as soon as possible rather than phoning in and we will do our best to accommodate your request. Our email is checked constantly during normal business hours but our phones may be tied up. Please understand that any changes to your order near our shipping cut-off time may delay your order shipping out until the next day.
Q: When will my order ship out?
99% of all orders placed before 3:00 PM EST are shipped at the same day Monday-Friday. "It’s been 5 to 7 days and I still don't have my package, did you send it out?" YES, if you received a shipping confirmation, it has left the building! We cannot guarantee the delivery time stated by Canada Post or UPS, and neither do they. Please note, if you hope to know how long it will take for orders to get from us to you, please visit http://www.canadapost.ca/personal/tools/calcrate-e.asp or https://wwwapps.ups.com/ctc/request?loc=en_CA for an approximate delivery timeframe.
Q: Do you ship to APO's? Why can't see my country inthe in the drop down selection?
We currently do ship to APO's, Australia, Japan, some areas of the Middle East and some European Nations. Please add your items to your shopping cart, select your country and method of shipping for a real-time shipping quote and delivery options. If your country is not listed, we are sorry we do not support shipping to your nation at this time due to the inability to insure your shipment. Due to an increase in fraud, orders over $250 shipping outside of Canada, or to a location with a shipping address different than the billing address, may require a scan of acceptable photo identification and the credit card used to place the order for the purpose of validation. Additionally, a signature may be required to receive the package at the time of delivery.
Q: Technical Questions?
Welcome to email us and ask for your technical questions, we will be gladly to reply as soon as we can. If you need product support right away, we strongly urge you to contact the manufacturer directly.
Q: Manufacturer Support #'s
If your product appears to be defective, the manufacturer must handle your return/replacement. If needed, you can retrieve a copy of your receipt by logging into your rotorrc.com account.
Rotor RC Extreme li-po battery (90 day warranty): support@rotorrc.com
Futaba: (217) 398-0007. Available Monday-Friday, 8am-5pm CST
Horizon Hobby / JR / E-Flite: 1-877-504-0233
Castle Creations: (913) 390-6939
Align (Assurance RC): (562)-598-4700
Kontronik: (217)-398-0007
FlightPower: (919)-741-6310
Thunder Power: (702)-228-8883
Hitec: (858)748-8440
Scorpion: (760) 468-8838
Neu Motors: (858) 674-2250
Thunder Tiger: http://rma.acehobby.com/RMA_Consumer_main.asp
Q: Do you resell to other stores?
Yes, we do have a wholesale program; please contact us for more information. Also we offer special group discounts for your flying club on the purchase of kits and batteries. Dealers can apply here and a physical storefront or a live website presence has been required to open a dealer account.
